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Last Updated: January 1, 2024 | Effective Date: January 1, 2024
Privacy Policy
Trusted Travel Partners ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number
- Passport information and travel documents
- Payment information and billing details
- Travel preferences and special requirements
- Emergency contact information
- Dietary restrictions and accessibility needs
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address, browser type, and device information
- Website usage patterns and navigation behavior
- Cookies and similar tracking technologies
- Location data (with your consent)
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing travel planning and booking services
- Processing payments and managing reservations
- Communicating with you about your travel arrangements
- Providing customer support and assistance
- Sending marketing communications (with your consent)
- Improving our services and website functionality
- Complying with legal obligations and regulations
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Contract: Processing necessary for performing our travel services
- Consent: For marketing communications and non-essential cookies
- Legitimate Interest: For website analytics and service improvement
- Legal Obligation: For tax, accounting, and regulatory compliance
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We share your information with trusted third parties to provide our services:
- Airlines, hotels, and other travel suppliers
- Payment processors and financial institutions
- Travel insurance providers
- Customer service and support platforms
- Marketing and analytics services
4.2 Legal Requirements
We may disclose your information when required by law or to protect our legal rights, including:
- Compliance with court orders or legal processes
- Government agency requests
- Protection against fraud or security threats
- Enforcement of our Terms of Service
5. International Data Transfers
Your personal information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:
- EU-US Data Privacy Framework compliance
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Customer records: 7 years after last service
- Financial records: As required by tax authorities
- Marketing preferences: Until withdrawn
- Website analytics: 26 months
7. Your Rights Under GDPR
If you are in the European Union, you have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent for marketing or cookies
To exercise these rights, contact us at [email protected]
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us analyze website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for advertising (with consent)
8.2 Managing Cookies
You can control cookies through your browser settings or our cookie preference center. Note that disabling essential cookies may affect website functionality.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security assessments and updates
- Staff training on data protection practices
- Incident response procedures
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
12. Contact Information
For privacy-related questions or to exercise your rights, contact us:
Privacy Officer
Trusted Travel Partners
Email: [email protected]
Phone: +1-800-TRAVEL-1
EU Representative: If you are in the EU and have concerns about our data practices, you may also contact your local data protection authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our website. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
14. Complaints
If you have concerns about our privacy practices, please contact us first. EU residents may also file a complaint with their local supervisory authority. You can find your authority at: https://edpb.europa.eu